Terra Di Rovo uses (Mail Box and Logistics) courier for the delivery of products ordered by the customer at the address indicated by the customer on the purchase order.
For customized deliveries or for any other request please contact us at: firstname.lastname@example.org
Retreat srls (“Terra Di Rovo” or “the company”) guarantees that the products delivered will be equal to those shown and described on the site and in compliance with all regulations regarding the storage of products until the time of delivery to the place specified in the order. The images on this site are provided to facilitate the Customer’s recognition of the products; due to changes in the packaging, the photos may not accurately reflect the appearance of the product delivered.
Shipments are made in the main European, extra-European countries and in North America (United States and Canada). We do not ship to the following locations: MADEIRA, CORSICA, MISSISSIPI, UTAH, VERMONT, SOUTH DAKOTA PRINCE EDWARD ISLAND.
For the following locations, a specific quotation is required before shipping: GREEK ISLANDS BALEARIC ISLANDS VIRGIN ISLAND ALABAMA ONLY TO ABC STORES, YUKON, NORTHWEST TERRITORIES, NUNAVUT, NEWFOUNDLAND, TERRANOVA AND LABRADOR, NEW BRUNSWEEK, NOVA SCOTIA, SASKATCHEWAN.
RIGHT OF WITHDRAWAL
As expected by the Consumer Code D.LGS 206/2005 (former right of withdrawal) and DL 21/2014 Customers of Terra Di Rovo benefit from a money-back guarantee with the ability to return products within 14 working days of receipt, except in the event that they are products which, by their nature, can not be returned such as perishable food items or personalized items. The right of withdrawal is the faculty of natural persons acting for purposes not directly related to their professional activity. Therefore, retailers and companies are excluded from this right.
HOW TO REQUEST A REFUND
You must send a registered letter with return receipt to the address below or e-mail email@example.com within 14 working days from receipt of goods.
Customer must indicate the product or products for which they intend to exercise the right of withdrawal.
– To exercise the right of withdrawal they must return the products purchased, in good condition and with original labels.
– The packaging of the products must be appropriate in order to protect the original covers from any damage, writing or labelling.
– Products must be returned by courier at their own expense.
– We recommend you use a traceable and insured method of shipping because Terra Di Rovo will not be responsible for loss, non-receipt of or damage to material submitted.
– He goods will be refunded by Terra Di Rovo after checking the contents and status of products, within 14 days of receiving notice from the customer.
Terra Di Rovo will provide full reimbursement of the costs (Excluded the shipping fee) incurred by the customer to purchase.
For any communication relating to complaints the customer can use the e-mail address: firstname.lastname@example.org
Terra Di Rovo agrees to show only products which are actually available on the site. In the event that the products are not currently in stock or if timely delivery can not be guaranteed, Terra Di Rovo will indicate the non-availability of the product in an appropriate manner.
Terra Di Rovo undertakes, moreover, by law, to inform the Customer promptly of the sudden unavailability of the product ordered and to agree on whether the order should be continued or modified to include similar products.
If you are still interested in a product which is currently not available, please send an e-mail, so that Terra Di Rovo can give more precise information.
The prices of the products listed in the various sections of this site include VAT.
The prices charged for each sale are those listed on the site at the time of order by the customer and are subject to change.
The price of the products purchased, together with the cost of delivery, must be paid by the customer when ordering online, by credit card or bank transfer. The tax records will be released by Terra Di Rovo via email.
For a tax invoice, your Tax Code or VAT number is required at the time of order and should be specifically stated in the order notes.
The invoice will be issued to the shipment of the goods and sent with it.
When ordering, please include a phone number so we can contact you if necessary.